Privacy Policy

Higher Site Group (“Higher Site”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://highersite.com, use our services, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you contact us, request a quote, subscribe to communications, or engage our services, we may collect:

Name
Company name
Email address
Phone number
Business address
Website URL
Billing information
Payment information (processed securely through third-party payment providers)
Any information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Geographic location (approximate)
Website usage statistics

This information helps us improve our website and services.

2. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Measure marketing effectiveness
Enhance user experience

These technologies may include:

Browser cookies
Google Analytics
Google Tag Manager
Meta Pixel
Microsoft Clarity
Other analytics and advertising technologies

You may disable cookies through your browser settings; however, some website features may not function properly.

3. How We Use Your Information

We use your information to:

Respond to inquiries
Provide requested services
Manage client projects
Send invoices
Process payments
Improve our website
Monitor website performance
Conduct analytics
Communicate project updates
Send newsletters and marketing communications (where permitted by law)
Comply with legal obligations

4. SMS Communications

If you provide your mobile phone number and consent to receive text messages, we may send:

Non-Marketing Messages

Including:

Appointment reminders
Project updates
Service notifications
Account-related communications
Support messages
Marketing Messages

If you separately opt in, we may send:

Promotional offers
Company news
Service announcements
Discounts
Special promotions

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

Your consent to receive SMS messages is not a condition of purchasing our services.

5. How We Share Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

Website hosting providers
Payment processors
CRM platforms
Email service providers
SMS communication providers
Analytics providers
Marketing platforms
Cloud storage providers
Professional advisers
Government authorities when required by law

These providers are authorized to use your information only as necessary to perform services on our behalf.

6. Payment Information

Payments are processed through secure third-party payment providers.

Higher Site does not store complete credit card or payment information on our servers.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information, including:

SSL encryption
Secure hosting environments
Access controls
Password protection
Regular software updates
Security monitoring

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business records

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing
Withdraw consent
Request a copy of your personal data
Opt out of marketing communications

To exercise these rights, contact us using the information below.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13 (or the applicable minimum age in your jurisdiction).

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will delete it promptly.

12. International Users

If you access our website from outside the country where our servers are located, your information may be transferred to and processed in countries with different data protection laws.

By using our services, you consent to such transfers where permitted by law.

13. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information we collect
Request deletion of personal information
Correct inaccurate personal information
Request access to your information
Limit certain uses of personal information where applicable

Higher Site does not sell personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Higher Site Group
Website: https://highersite.com
Email: site@highersite.com
Phone: 508-584-9503
Address: 170 Weymouth Street, Suite 201, Rockland, MA 02370